Help
Ask anything, or find the fix for what people run into most.
The iMac doesn't appear on my Mac.
Check that both are on the same network, or connected by a cable, and that Encore Receiver is open on the iMac. Some guest and office networks hide devices from each other; use a cable between the two Macs instead.
The firewall blocks Encore Receiver.
On the iMac, open System Preferences → Security & Privacy → Firewall → Firewall Options and set Encore Receiver to Allow incoming connections.
macOS says it can't check Encore.
That's the one-time warning for apps not registered with Apple. Follow the install guide or use the Terminal line.
The screen on the iMac is black.
Encore needs Screen Recording permission. Open System Settings → Privacy & Security → Screen & System Audio Recording, switch on Encore, then quit and reopen it.
It says to update the other app.
Both apps update themselves from 0.5.0. On an older version, download the latest Encore Receiver on the iMac from encore-ivory-omega.vercel.app/imac.
It's slow or blurry on Wi-Fi.
Use 5 GHz Wi-Fi and keep both Macs near the router, or plug in a cable. Encore lowers quality on a weak link and goes back up when it improves.
Encore says “Wi-Fi hiccups detected”.
AirDrop and Handoff briefly move your Mac's Wi-Fi to another channel. Set AirDrop to Receiving Off in Control Centre and turn off Handoff in System Settings → General → AirDrop & Handoff. A cable avoids it.
It doesn't connect after the iMac restarted.
Encore Receiver starts after someone logs in on the iMac. Log in once, or turn on automatic login in Encore Receiver's settings.
The iMac doesn't wake up by itself.
Waking works best over Ethernet. Over Wi-Fi it depends on your router; turn on Wake for network access in the iMac's Energy settings.
How do I uninstall?
Quit Encore and drag it from Applications to the Trash. On the iMac, first turn off Use This iMac Only as a Screen and Open at Login in the Encore Receiver menu: that gives your screen saver settings back and removes its login item. Then quit Encore Receiver and drag it to the Trash.
Still stuck?
Ask in the box at the top of this page, or read the install guide and the questions. When you report a problem on the Encore page on GitHub, add your iMac year and both macOS versions.